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FREQUENTLY ASKED QUESTIONS
Yes. Shipping is free on every order to the United States, Canada, the United Kingdom, Australia and New Zealand, with no minimum spend. No extra costs are added at checkout.
Each product page includes a detailed size chart to help you find your perfect fit. We always recommend comparing the chart to a similar item you already own.
If you’re in between sizes, we generally recommend sizing up for the most comfortable fit. Still unsure? Our support team is happy to help you choose the right size!
Processing and delivery times depend on your location. You can find the full details in our Shipping Policy.
You receive a tracking number by email as soon as your order ships. Enter it, or your order number and email address, on our Track Your Order page. Tracking can take up to 48 hours to show the first update.
You can request a return within 30 days of receiving your order, for any reason. Items must be unworn and in original condition with tags. Return shipping for change-of-mind returns is paid by the customer. Full details are in our Refund Policy.
Email contact@susan-michael.com or use the form on our Contact page. Our team is available Monday–Friday, 9:00 AM – 5:00 PM (CET) and replies within 24 hours on business days.

