Contact

We’re here to help with any question about your order, our products, sizing, shipping or returns.

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM (CET)
Saturday and Sunday: closed
Public holidays (Netherlands): closed

Average response time: within 24 hours on business days. Messages received on weekends or public holidays are answered on the next business day.

How to Reach Us

Email: contact@susan-michael.com
Phone: +31 6 33 83 84 55 (during customer service hours)
Contact form: use the form below and we will get back to you by email.

For the fastest help, please include your order number and a short description of your question.

Useful Links

Track your order · Shipping Policy · Refund Policy · FAQ

Business Information

Susan & Michael is a trade name of YS Ecom, a sole proprietorship registered in the Netherlands.
Address: Borné 62, Zoutelande, Zeeland, 4374 DB, Netherlands
Email: contact@susan-michael.com
Phone: +31 6 33 83 84 55
VAT number: NL005097086B24
Chamber of Commerce (KvK): 94618615